Prossima revisione | Revisione precedente |
pub:print_rovereto_windows [2014/11/17 12:13] – creata pasquale.gurzi@unitn.it | pub:print_rovereto_windows [2015/10/12 14:52] (versione attuale) – moreno.nardelli@unitn.it |
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====== OS WINDOWS ====== | ====== OS WINDOWS ====== |
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* Windows 7: **//Start//** → **//Control Pannel//** → **//Programs//** | * Windows 7: **//Start//** → **//Control Pannel//** → **//Programs//** |
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{{:pub:rov-print-w-it_01.png?300| }} {{:pub:rov-print-w-it_02.png?400|}} | {{:pub:rov-print-w-en_1.png?200| }} {{:pub:rov-print-w-en_2.png?400|}} |
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{{:pub:rov-print-w-it_01bis.png?200|}} | {{:pub:rov-print-w-it_01bis.png?200|}} |
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select **//Turn Windows features on or off"//** and Install the feature **//Internet Printing Client//** | select **//Turn Windows features on or off//** and Install the feature **//Internet Printing Client//** |
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{{:pub:rov-print-w-it_03.png?300|}} | {{:pub:rov-print-w-en_3.png?300|}} |
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With **Internet Explorer** (and olny with Internet Explorer) go to the following: [[https://rov-services.unitn.it/printers/]] | With **Internet Explorer** (and olny with Internet Explorer) go to the following: [[https://rov-services.unitn.it/printers/]] |
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| **N.B. For Windows10 lunch INternet Explorer only NOT Edge** |
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once you enter your **UNITN credentials**, with **@unitn.it**, make sure the **//Remember Password//** is check. It will then be shown the list of available printers in Rovereto. | once you enter your **UNITN credentials**, with **@unitn.it**, make sure the **//Remember Password//** is check. It will then be shown the list of available printers in Rovereto. |
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{{:pub:rov-print-w-it_04.png?400 |}} {{:pub:rov-print-w-it_04bis.png?600|}} | {{:pub:rov-print-w-en_4.png?400 |}} {{:pub:rov-print-w-it_04bis.png?600|}} |
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{{:pub:rov-print-w-it_08.png?400| }} {{:pub:rov-print-w-it_09.png?300|}} | {{:pub:rov-print-w-en_8.png?400| }} {{:pub:rov-print-w-en_9.png?200|}} |
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* __RESOLUTION__: The problem is the **user permissions** that have not been enabled for printing. Simply contact the ICT Service Users in Rovereto by OTRS Ticket [[http://servicedesk.unitn.it/]] or by mail to: [[mailto:icts.polorovereto@unitn.it]] indicating the problem and request activation of your user to the press. | * __RESOLUTION__: The problem is the **user permissions** that have not been enabled for printing. Simply contact the ICT Service Users in Rovereto by OTRS Ticket [[http://servicedesk.unitn.it/]] or by mail to: [[mailto:icts.polorovereto@unitn.it]] indicating the problem and request activation of your user to the press. |
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{{:pub:rov-print-w-it_10.png?400|}} | {{:pub:rov-print-w-en_10.png?400|}} |
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==== Installation fails with message: General Error Accours ==== | ==== Installation fails with message: General Error Accours ==== |
* __RESOLUTION__: It happens because Internet Explorer has saved some setting, given by the user, which is in conflict with the procedure. | * __RESOLUTION__: It happens because Internet Explorer has saved some setting, given by the user, which is in conflict with the procedure. |
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{{:pub:rov-print-w-it_11.png?400|}} | {{:pub:rov-print-w-en_11.png?400|}} |
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It'just a **Reset** to **Default** of Internet Explorer. | It'just a **Reset** to **Default** of Internet Explorer. |
From the **//Tools//** → **//Internet Options//**, tab **//Advanced//** → button **//Reset//** | From the **//Tools//** → **//Internet Options//**, tab **//Advanced//** → button **//Reset//** |
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{{:pub:rov-print-w-it_12.png?400| }} {{:pub:rov-print-w-it_13.png?300|}} | {{:pub:rov-print-w-en_12.png?400| }} {{:pub:rov-print-w-en_13.png?300|}} |
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At this point check **//Delete personal settings//** and click again on **//Reset//** | At this point check **//Delete personal settings//** and click again on **//Reset//** |
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{{:pub:rov-print-w-it_14.png?300|}} | {{:pub:rov-print-w-en_14.png?300|}} |
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When the procedure is finished **relaunch Internet Explorer** maintaining the initial settings of **Default** and repeat the installation Printer procedure. | When the procedure is finished **relaunch Internet Explorer** maintaining the initial settings of **Default** and repeat the installation Printer procedure. |
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{{:pub:rov-print-w-it_15.png?400| }} {{:pub:rov-print-w-it_16.png?400|}} | {{:pub:rov-print-w-en_15.png?400| }} {{:pub:rov-print-w-en_16.png?400|}} |
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In the menu on the left find and click on **//Credential Manage//** that leads us to a window where we can see the credentials stored related to **rov-services.unitn.it** you just **delete ** them. | In the menu on the left find and click on **//Credential Manage//** that leads us to a window where we can see the credentials stored related to **rov-services.unitn.it** you just **delete ** them. |
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{{:pub:rov-print-w-it_17.png?400|}} | {{:pub:rov-print-w-en_16.png?400|}} |
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==== I changed the password of the University and the printers do not work ==== | ==== I changed the password of the University and the printers do not work ==== |
* __RESOLUTION__: It happens because **the password is different** from that used for the installation of printers, to solve just **reconnect ** to the link: [[https://rov-services.unitn.it/printers]] entering **new credentials** at the time of the request for **Username** and **Password** remembering to check **//Save Credentials//**; reboot the machine to complete the process. | * __RESOLUTION__: It happens because **the password is different** from that used for the installation of printers, to solve just **reconnect ** to the link: [[https://rov-services.unitn.it/printers]] entering **new credentials** at the time of the request for **Username** and **Password** remembering to check **//Save Credentials//**; reboot the machine to complete the process. |
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{{:pub:rov-print-w-it_18.png?400|}} | {{:pub:rov-print-w-en_18.png?400|}} |
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If for some reason, the credentials are **not required**, then proceed with the resolution described in point **The browser does not asks for authentication ** of this guide and then repeat the above procedure. | If for some reason, the credentials are **not required**, then proceed with the resolution described in point **The browser does not asks for authentication ** of this guide and then repeat the above procedure. |