====== OS WINDOWS ====== ===== Control Requirements ===== Check **Internet Printing Client** option. * Windows 7: **//Start//** → **//Control Pannel//** → **//Programs//** {{:pub:rov-print-w-en_1.png?200| }} {{:pub:rov-print-w-en_2.png?400|}} * Windows 8: **//Menù search//** → **//Functionality//** {{:pub:rov-print-w-it_01bis.png?200|}} select **//Turn Windows features on or off//** and Install the feature **//Internet Printing Client//** {{:pub:rov-print-w-en_3.png?300|}} ===== Connecting Printers ===== With **Internet Explorer** (and olny with Internet Explorer) go to the following: [[https://rov-services.unitn.it/printers/]] **N.B. For Windows10 lunch INternet Explorer only NOT Edge** once you enter your **UNITN credentials**, with **@unitn.it**, make sure the **//Remember Password//** is check. It will then be shown the list of available printers in Rovereto. {{:pub:rov-print-w-en_4.png?400 |}} {{:pub:rov-print-w-it_04bis.png?600|}} ---- The printers all have a name (it also appears on the label on them) composed as follow: **PI_p0_Portineria_Colore** * **PI** (o PF) = Palazzo Istruzione (o Palazzo Fedrigotti) * **p0** = Ground Zero * **Portineria** = Place identification where the printer is located * **Colore** = Printer type (Color or Black and White) Once you click on the name of the printer you want to install (eg PF_CC_p2_PresidioICT_Colore), the menu that appears on the left should be a display item **//Connect//** {{:pub:rov-print-w-it_05.png?400|}} Click on **//Connect//** and then proceeding with the installation is likely, it all depends on different configurations of the browser, they are prompted again for **login credentials UNITN**, where the account is always shown complete **@unitn.it**. {{:pub:rov-print-w-it_06.png?400|}} Subsequently, based on different configurations of Internet Explorer, you may see a message requesting permission to install a plug-in necessary to enable the connection to the printer choice. Allow the installation by clicking on **//Allow//** {{:pub:rov-print-w-it_07.png?400|}} Once you have done the printer will be installed on the PC and will always be ready to use once connected to the network. ===== Anomalies Resolution: ===== ==== The browser don’t shows me the **Connect** button ==== * __RESOLUTION__: Check that you use exclusively for the operations indicated, **Internet Explorer** and not other browsers. If you are already using Internet Explorer then the problem is in the display of the browser itself that must be set using the **//Compatibility View Settings//** from the **//Tools//** menù . In this option simply add the domain **unitn.it** to the list, leaving the options checked as shown and then refresh the web page. {{:pub:rov-print-w-en_8.png?400| }} {{:pub:rov-print-w-en_9.png?200|}} ==== Installation fails with message: Access is Denied ==== * __RESOLUTION__: The problem is the **user permissions** that have not been enabled for printing. Simply contact the ICT Service Users in Rovereto by OTRS Ticket [[http://servicedesk.unitn.it/]] or by mail to: [[mailto:icts.polorovereto@unitn.it]] indicating the problem and request activation of your user to the press. {{:pub:rov-print-w-en_10.png?400|}} ==== Installation fails with message: General Error Accours ==== * __RESOLUTION__: It happens because Internet Explorer has saved some setting, given by the user, which is in conflict with the procedure. {{:pub:rov-print-w-en_11.png?400|}} It'just a **Reset** to **Default** of Internet Explorer. From the **//Tools//** → **//Internet Options//**, tab **//Advanced//** → button **//Reset//** {{:pub:rov-print-w-en_12.png?400| }} {{:pub:rov-print-w-en_13.png?300|}} At this point check **//Delete personal settings//** and click again on **//Reset//** {{:pub:rov-print-w-en_14.png?300|}} When the procedure is finished **relaunch Internet Explorer** maintaining the initial settings of **Default** and repeat the installation Printer procedure. ==== The browser not asks me for authentication when I go to the link ==== * __RESOLUTION__: It happens because the computer ** has stored credentials**, you only need to clear the cache and everything is restored. We go in **//Control Panel"//** → **//User Accounts and Family Safety//** → and on the next screen on the → **//User Accounts//** {{:pub:rov-print-w-en_15.png?400| }} {{:pub:rov-print-w-en_16.png?400|}} In the menu on the left find and click on "Credential Manager" that leads us to a window where we can see the credentials stored related to rov-services.unitn.it. At this point you just delete them. In the menu on the left find and click on **//Credential Manage//** that leads us to a window where we can see the credentials stored related to **rov-services.unitn.it** you just **delete ** them. {{:pub:rov-print-w-en_16.png?400|}} ==== I changed the password of the University and the printers do not work ==== * __RESOLUTION__: It happens because **the password is different** from that used for the installation of printers, to solve just **reconnect ** to the link: [[https://rov-services.unitn.it/printers]] entering **new credentials** at the time of the request for **Username** and **Password** remembering to check **//Save Credentials//**; reboot the machine to complete the process. {{:pub:rov-print-w-en_18.png?400|}} If for some reason, the credentials are **not required**, then proceed with the resolution described in point **The browser does not asks for authentication ** of this guide and then repeat the above procedure.