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====== OS WINDOWS ======



===== Control Requirements =====

Check **Internet Printing Client** option.

  * Windows 7: **//Start//**  →   **//Control Pannel//**  →  **//Programs//** 

{{:pub:rov-print-w-en_1.png?200| }} {{:pub:rov-print-w-en_2.png?400|}}


  * Windows 8: **//Menù search//** → **//Functionality//**
{{:pub:rov-print-w-it_01bis.png?200|}}

select **//Turn Windows features on or off//** and Install the feature **//Internet Printing Client//**

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===== Connecting Printers =====

With **Internet Explorer** (and olny with Internet Explorer) go to the following: [[https://rov-services.unitn.it/printers/]]

**N.B. For Windows10 lunch INternet Explorer only NOT Edge**


once you enter your **UNITN credentials**, with **@unitn.it**, make sure the **//Remember Password//** is check. It will then be shown the list of available printers in Rovereto.


{{:pub:rov-print-w-en_4.png?400 |}} {{:pub:rov-print-w-it_04bis.png?600|}}

----


 The printers all have a name (it also appears on the label on them) composed as follow: **PI_p0_Portineria_Colore**
  * **PI** (o PF) = Palazzo Istruzione (o Palazzo Fedrigotti)
  * **p0** = Ground Zero
  * **Portineria** = Place identification where the printer is located
  * **Colore** = Printer type (Color or Black and White)

Once you click on the name of the printer you want to install (eg PF_CC_p2_PresidioICT_Colore), the menu that appears on the left should be a display item **//Connect//**

{{:pub:rov-print-w-it_05.png?400|}}

Click on **//Connect//** and then proceeding with the installation is likely, it all depends on different configurations of the browser, they are prompted again for **login credentials UNITN**, where the account is always shown complete **@unitn.it**.


{{:pub:rov-print-w-it_06.png?400|}}

Subsequently, based on different configurations of Internet Explorer, you may see a message requesting permission to install a plug-in necessary to enable the connection to the printer choice. Allow the installation by clicking on **//Allow//**

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Once you have done the printer will be installed on the PC and will always be ready to use once connected to the network.


===== Anomalies Resolution: =====

==== The browser don’t shows me the **Connect** button ====

  * __RESOLUTION__: Check that you use exclusively for the operations indicated, **Internet Explorer** and not other browsers. If you are already using Internet Explorer then the problem is in the display of the browser itself that must be set using the **//Compatibility View Settings//** from the **//Tools//** menù . In this option simply add the domain **unitn.it** to the list, leaving the options checked as shown and then refresh the web page.


{{:pub:rov-print-w-en_8.png?400| }} {{:pub:rov-print-w-en_9.png?200|}}


==== Installation fails with message: Access is Denied ====

  * __RESOLUTION__: The problem is the **user permissions** that have not been enabled for printing. Simply contact the ICT Service Users in Rovereto by OTRS Ticket [[http://servicedesk.unitn.it/]] or by mail to: [[mailto:icts.polorovereto@unitn.it]] indicating the problem and request activation of your user to the press.

{{:pub:rov-print-w-en_10.png?400|}} 

==== Installation fails with message: General Error Accours ====

  * __RESOLUTION__:  It happens because Internet Explorer has saved some setting, given by the user, which is in conflict with the procedure.

{{:pub:rov-print-w-en_11.png?400|}}

It'just a **Reset** to **Default** of Internet Explorer.

From the **//Tools//** → **//Internet Options//**, tab **//Advanced//**  →  button **//Reset//**

{{:pub:rov-print-w-en_12.png?400| }} {{:pub:rov-print-w-en_13.png?300|}}


At this point check **//Delete personal settings//** and click again on **//Reset//**

{{:pub:rov-print-w-en_14.png?300|}}

When the procedure is finished **relaunch Internet Explorer** maintaining the initial settings of **Default** and repeat the installation Printer procedure.

==== The browser not asks me for authentication when I go to the link ====

  * __RESOLUTION__: It happens because the computer ** has stored credentials**, you only need to clear the cache and everything is restored.
We go in **//Control Panel"//** → **//User Accounts and Family Safety//** → and on the next screen on the → **//User Accounts//**


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In the menu on the left find and click on "Credential Manager" that leads us to a window where we can see the credentials stored related to rov-services.unitn.it.
At this point you just delete them.

In the menu on the left find and click on **//Credential Manage//**  that leads us to a window where we can see the credentials stored related to **rov-services.unitn.it** you just **delete ** them.

{{:pub:rov-print-w-en_16.png?400|}}

==== I changed the password of the University and the printers do not work ====

  * __RESOLUTION__: It happens because **the password is different** from that used for the installation of printers, to solve just **reconnect ** to the link: [[https://rov-services.unitn.it/printers]] entering **new credentials** at the time of the request for **Username** and **Password** remembering to check **//Save Credentials//**; reboot the machine to complete the process.

{{:pub:rov-print-w-en_18.png?400|}}

If for some reason, the credentials are **not required**, then proceed with the resolution described in point **The browser does not asks for authentication ** of this guide and then repeat the above procedure.